Virtual PBX

	Overview What is VOIP Virtual PBX Auto-Attendant/IVR Fax to Email Comparison Chart

By eliminating the need the for customer owned premise based equipment you are now able to drastically reduce both initial capital costs as well as reoccurring costs from hardware/firmware upgrades, reprogramming and maintenance. Small businesses can now benefit from all the features typically found only in more expensive PBX systems.

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Find Me/Follow Me
Never miss a call again with our Find Me/Follow Me feature. Users now have the ability to have their calls routed to any device - be it their office phone, mobile phone or their home line. Devices can be assigned to ring simultaneously, sequentially or calls can be directed directly to voicemail. Calls routes can be customized to be dependant on the time, day or specific caller.

Unified Office Appearance
A feature for those who want to give the impression of a unified office, but in actuality have a scattered team. Our PBX can have each extension forward to different phone numbers. One extension can forward to a landline in one country, and a separate extension can forward to a cell phone in a different country.

Enhanced Voicemail
In addition to the features of a traditional voicemail system, our Enhanced Voicemail offers several key features to enhance functionality and productivity.

• Voicemail from anywhere
  Voicemail can now be retrieved from anywhere in the world  from your email or by directly dialing the voicemail system access number.
  
• Customize your voicemail controls
  Control your email notifications at the touch of a button. Record scheduled greetings for different hours of the day or different days of the year. Play personalized greetings for different groups or individual callers.
  
• Personal IVR
  Give callers the option to have their call forwarded to up to 3 different numbers. Urgent calls can now be diverted instead being forced to leave a voicemail.

Easy Web-based Management
Employees now have the ability to manage all their own phone needs. With our easy to use web-based management utility employees can now program which devices they want to ring, view call logs, personalize voicemail, manage their contact directory and much, much more.

Music On Hold
Whenever you place a call on hold, music will be played in the background as your caller waits.

Call History
View missed, answered and dialed calls with a time/date stamp from your web or PC client.

Call Park
Similar to placing a call on hold, but the call is retrieved by dialing a code at another extension.

Soft Phone/PC Client
Make and receive phone calls using your desktop/notebook. A headset or similar sound device is required. Perfect for those on the road, no need to bring a phone set with you.

• Personal Address Book
  Personalized address books are stored remotely on our servers so that they can be retrieved anywhere in the world.
• Company Directory
  Access an up-to-date company directory and your personal directory from the Virtual PBX Client. Import any generic file (e.g. from Microsoft Outlook) to your Virtual PBX personal directory. Also, click to call from Outlook with superior integration of the client tools.
• Secure Instant Messaging
  Send instant text messages to any other user on the RadiantOne network. Instant messages can be sent and received both from your PC Client or hardware phone.
• Secure File Transfer
  Send files securely to other RadiantOne Subscribers through the PC Client.
• Whiteboard Sharing
  Share image/illustrations/diagrams instantly anyone on the RadiantOne network. All changes to the whiteboard are updated in real time and can be seen instantly.
• Video Conferencing
  Share real time video with multiple parties.
• Picture ID
  Assign personalized pictures to see who’s calling.
• Friends List
  See who’s online, available or on the phone. You can also create groups and personalized list of friends.

Basic Features
Not only can our Virtual PBX solution offer all the solutions above, it also comes with the basic features that might cost you extra with other service providers!

• Call Display
  View the name and number of the incoming call.
• Call Waiting
  Allow a user to receive an incoming call while currently in a call.
• Call Hold
  Temporarily place the caller on hold.
• Call Transfer
  Transfer the current call to another number/extension.
• Call Forward
  Forward all incoming calls to another destination.
• Caller ID Block
  Allows you to block your identity when making a phone call. This feature is always off until you activate it. You activate this feature before you begin dialing.
• Speed Dialing
  Dial any number with just 3 simple buttons. Program your most important/frequently called contacts.
• Last Number Redial
  Quickly redial the last number called without the use of the ‘redial’ button.
• Multiple Simultaneous Calls
  Make multiple calls at the same time. Simply put the current caller on hold and then dial another number.
• Conference Calling
  Join multiple parties together into the same conversation.
• Free In-Network Calling
  All calls made from subscribers on the RadiantOne network to other subscribers will not incur long distance charges or count towards your monthly minute allotment regardless of location.

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